I ordered their Triumph OIF hardtail kit and it shipped 11 days ago or their email said it did. I live 12 hours away from them. I waited several days just to ask for the Fed Ex tracking number.
I gave the guy my order number and he read off my email back to me and said he’d send the tracking number later that day. It’s now FIVE DAYS LATER and I’ve since emailed them three times and called by phone four more times and they don’t answer.
Today’s call was telling them I’m about to do a charge-back on my card unless they respond to my emails. I really don’t care if it gets here in 5 days or two weeks but no one there will pick up or in the off-chance they do pick up (once) they don’t do what the told me “to my face” they would.
They haven’t answered their phone in three days. I 100% truthfully have gotten better service and response from Chinese and Taiwanese companies ordering little trinkets than from Factory Metal Works.
So far everything is fact and I haven’t messed with their name or reputation but I’m not far away.
I gave the guy my order number and he read off my email back to me and said he’d send the tracking number later that day. It’s now FIVE DAYS LATER and I’ve since emailed them three times and called by phone four more times and they don’t answer.
Today’s call was telling them I’m about to do a charge-back on my card unless they respond to my emails. I really don’t care if it gets here in 5 days or two weeks but no one there will pick up or in the off-chance they do pick up (once) they don’t do what the told me “to my face” they would.
They haven’t answered their phone in three days. I 100% truthfully have gotten better service and response from Chinese and Taiwanese companies ordering little trinkets than from Factory Metal Works.
So far everything is fact and I haven’t messed with their name or reputation but I’m not far away.
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