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  1. #1
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    Default shop owners question

    You guys that own shops, when you service a scooter do you wash it too?

  2. #2
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    Independent Auto Body shop that also does mechanical here, for body work always, mechanical never

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    we used to,until doing so got abused by some customers,now we clean what we touch....

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    this is all on bikes right?

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    Quote Originally Posted by Hubbard View Post
    You guys that own shops, when you service a scooter do you wash it too?
    I never did on a bike..... Unless it was a total restoration...... Our local Harley dealer does no matter what is serviced on the bike....

    Why do you ask????

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    just curious, I was in a shop about a week ago and the owner said they do it to every customers scooter.

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    My friend (H-D indy) does it for bikes serviced or anything that takes time and money.
    Not for like a tire change.

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    do you think that he gets repeat customers because of it?

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    Quote Originally Posted by ExplodingCoffinEmporium View Post
    Independent Auto Body shop that also does mechanical here, for body work always, mechanical never
    When I had a automotive repair shop I always washed the windshield an put air in the tires, so even after a oil and lube the car feels and seems better somehow. if I was doing bikes I would at least check tire pressure, wash..no.

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    Quote Originally Posted by Hubbard View Post
    do you think that he gets repeat customers because of it?
    I do.....

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    Just to hijack for a moment, my very first real job was at the local Sinclair station. I would pump the gas, check the oil and other fluids, check tire pressure, and actually make change. I am pretty sure gas was around 35 cents a gallon back then. But that service at the pump kept people coming back, well that and the S&H Green Stamps!

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    We don't unless customer orders it. Time is money. We clean what we touch and our customers are cheap bastids.

    We always do general inspections because customers are terrible at periodic maintenance. We always do a compression check unless it's something like a tire change. Compression tests cover your ass like nothing else! Readings are written on the work order along with any defects we find. The boss uses duplicate work orders and files his copy forever. We check brakes, cables, do a visual on the wiring and make sure all the lights work.

    Favorite customer line:
    "It was running fine when I parked it!"

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    Only if it will fit in this ...

    Click image for larger version. 

Name:	IMG_1694.jpg 
Views:	3 
Size:	294.5 KB 
ID:	92844

  14. #14
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    Quote Originally Posted by Dragstews View Post
    Only if it will fit in this ...

    Click image for larger version. 

Name:	IMG_1694.jpg 
Views:	3 
Size:	294.5 KB 
ID:	92844
    LOL When I seen you had posted I was expecting you to say....... { I ain't washing shit...}

    You let me down Jesse.... LOL

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    Quote Originally Posted by DoomBuggy View Post
    Just to hijack for a moment, my very first real job was at the local Sinclair station. I would pump the gas, check the oil and other fluids, check tire pressure, and actually make change. I am pretty sure gas was around 35 cents a gallon back then. But that service at the pump kept people coming back, well that and the S&H Green Stamps!
    man those were the days. What I would give to go back

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    Most of this crew probably rode the dinosaur before Sinclair put it on their signs.

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    Quote Originally Posted by Hubbard View Post
    do you think that he gets repeat customers because of it?
    Well... he's the only Harley tech for miles around so I don't think that's the reason for repeat business.
    The thing is it seems to put them in a much better mood for paying the bill. They aren't that happy that they had their bike repaired because they are pissed it broke and then have to pay for fix. So the cleaning is like a freebie that softens the blow.
    It doesn't take that long, it's not a detailing. Makes them very happy.
    So if you can do good service/repair work AND clean the bike, then that makes for repeat biz.

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