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  1. #1

    Join Date
    Mar 2018
    Posts
    4

    Default Monster craftsman??

    Anyone know if Monster craftsman are still alive??
    Phone number is not in use?
    Tried emailing but no response?

  2. #2
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    Quote Originally Posted by Wilsy View Post
    Anyone know if Monster craftsman are still alive??
    Phone number is not in use?
    Tried emailing but no response?
    I sent them an email request - will let you know if I get a reply.
    Went to their website - no phone number listed for contact - followed their f link, found this: https://www.facebook.com/monstercraftsman
    says they updated their website page Dec. 8, 2017: http://www.monstercraftsman.com/

  3. #3

    Join Date
    Mar 2018
    Posts
    4

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    Thankyou. I ordered some parts, recieved order cimfirmation two weeks ago and then nothing?

  4. #4

    Join Date
    Mar 2018
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    4

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    Quote Originally Posted by Wilsy View Post
    Thankyou. I ordered some parts, recieved order cimfirmation two weeks ago and then nothing?
    Any one else had this issue?

  5. #5
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    Quote Originally Posted by TriNortchopz View Post
    I sent them an email request - will let you know if I get a reply.
    Went to their website - no phone number listed for contact - followed their f link, found this: https://www.facebook.com/monstercraftsman
    says they updated their website page Dec. 8, 2017: http://www.monstercraftsman.com/
    It was a week ago I sent an email request for info - no reply...yet.

  6. #6

    Join Date
    Mar 2018
    Posts
    4

    Default

    Just recieved a shipping notification.
    Thanks Trinortchopz

  7. #7

    Default

    I am having the same issue. I ordered almost 2 week's ago and haven't heard anything back since the confirmation email. How long did it take for you to get shipping info?

  8. #8

    Default

    Same issue here. No update to order status for almost two weeks and no response to email.

  9. #9
    Senior Member

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    Apr 2013
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    I'd file a chargeback on my credit card then shop elsewhere. If the part you want is custom I'd expect it to take more time but anything on the shelf should ship quickly.

    It's spring so demand is probably heavy but I expect replies as quickly as I give them!

  10. #10
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    Jun 2014
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    same thing here, ordered May 28, 2019. payment for amount came out of bank listed as craftedfire 717-269-0689. called number, Jonathan Edwards Krouse Associates please leave a message. left message, emailed. still response. all i need is a replacement wheel. have someone running a address check on the phone. its Lebanon Pa about 30 miles from me. time to go pay a visit.

  11. #11

    Default

    The same for me since April: the website takes the order and debits your bank account, then no answer ...
    The shop seems closed but cash always!

  12. #12
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    Quote Originally Posted by shampoovictim View Post
    The same for me since April: the website takes the order and debits your bank account, then no answer ...
    The shop seems closed but cash always!
    call him 717-269-0689

    email i sent:
    people,
    i need to know whats going on with my order. are you shipping? are you even in business? customer service sucks

    jon's reply:

    Jon Krouse
    Jun 11, 2019, 7:41 PM (19 hours ago)
    Yes. you will have it by the weekend. Sorry for the delay! Jon monster

  13. #13

    Default

    Quote Originally Posted by Goofin View Post
    call him 717-269-0689

    email i sent:
    people,
    i need to know whats going on with my order. are you shipping? are you even in business? customer service sucks

    jon's reply:

    Jon Krouse
    Jun 11, 2019, 7:41 PM (19 hours ago)
    Yes. you will have it by the weekend. Sorry for the delay! Jon monster
    I am outside the usa, it is a little difficult to call him by phone, to tell him what more than my four emails ? "how soon you will send order, if it is not possible thanks to refund me. "
    I'm not hurry, I'm not unpleasant, I do not harass him, but in 2 months I had no sign of activity on his part ...
    However, I am glad to know that nothing bad happened to him.
    Last edited by shampoovictim; 06-12-2019 at 2:47 PM.

  14. #14
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    Jun 2014
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    asshole never sent parts, tracking number or returned money. Paypal has no record of transaction even though the receipt says it went through paypal. contacted bank, getting all the emails together for their fraud department and calling the Pa State Attorney Generals Office Monday. there was 5 or 6 posts from different people on their facebook page asking where the parts are. done dealing with this fuckstick. ive also emailed various venders explaining what he has and hasnt done. Jon Krouse is a thief and a liar

  15. #15
    MariaHiggins
    Guest

    Default

    It seems, not already. It is rather sad to see.

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