Originally Posted by signal9
....British Cycle Supply Company - everything you'd ever need and more, but their catalog is a chore to traverse and you have to order by phone
Though I have ordered from them in the past, since their catalog is such a jumbled clusterfuck, and you have to order by phone, I normally just bypass these guys. I don't mind making a 3-5 minute call to ensure an item is in stock, but a 20-30 min call to place a full order is just not for me. Nor do I like having to not only look up the part in their catalog, but then having to look up the price for said item on their price list. This is the internet updates can be made very quickly, in fact instantly in most cases. Online ordering is very simple to set up now days as well. Why they can't just list the damn price with the item, I'm not sure, perhaps laziness ?
The other thing that sucks is ordering everything you think your going to need for the job, then when you are in the shop doing the job you realize you forgot something you need, and you have to place yet another order. Try to ensure you are ordering everything you'll need (or everything your willing to obtain from that supplier) at the same time, this will curb delays waiting for that one part you forgot to order.
I also failed to mention, I order my cables direct from Venhill - www.venhill.co.uk
Yes its a bit more for shipping, but you do get the nice die cut Venhill (and Featherlight) stickers !
**I will also note that it seems that Twin parts are certainly more readily available here in the US vs. Triple parts, unfortunate for me, parts wise, I have a bastard Triple.