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View Full Version : Harley Dealership Experience Complaint Thread



REV
09-08-2009, 8:01 PM
ok, so i was drooling over my new bike, and a month later its falling apart.

bolts are rusted, ive lost 3 bolts on the bars, the little metal sticker on the eyebrow, front brakelight switch broke, they ordered and installed the wrong exhaust but now wont honor that because when i told the guy upon signing i needed the bologny cut, he said "well get you that, it just says slash here" and now im the asshole because he didnt want to change one word. my gas mileage has sucked, if i baby it i get about 80 miles before the light comes on. and when i moved the speedo to under the tank, the mileage jumped from 844 to 1000 even and now if i dont do the 1k mile service soon i void the warranty.

fuck them, if id have known how shitty theyd be id have gotten a private loan and bought an old used one.

and fuck a clean bike.

ch6551
09-08-2009, 8:25 PM
Get a manual if you dont have one. Buy the parts and service the bike yourself. If you have a receipt for the parts needed thats enough to keep you warranty, Everyone has had bad experiences with the dealerships. Stay far away and do the work yourself. If you arent very mechanical then find someone who is and ask questions. Good luck.

imtheslime
09-08-2009, 8:28 PM
Corporate America sucks. William and Arthur are doing "triple lindys" in their graves right about now.
Get some relish and ketchup packets and set up a "Chicago dog" in every bathroom stall at the dealership, bound to piss someone big off, see how they deal with them after that...
Hope things work out.

BryanEOD
09-08-2009, 9:59 PM
Get some relish and ketchup packets and set up a "Chicago dog" in every bathroom stall at the dealership
haha... Yeah when I purchased my newest bike through mil sales they offered that 4 year serivice plan but I said fuck no cuz I'll do what I always do... Fix shit and maintain it all myself. Hell wrenchin' is half the fun of owning a bike anyway.

ChoppyGee
09-08-2009, 10:10 PM
I hear you man but mine isn't as bad as yours my clutch keeps slipping so much that if its in gear and not started it won't roll when the clutch is pulled in i adjust myself enough to ride and take it back and tell them to fix it cause i'm gonna milk this fucking warranty I realize Cables stretch but not that far that many times.

Sorry about that 1K service too... you have to let them do the first one or you void the warranty it cost me $230 with syn3.

Last time I rode down to the stealers (100+ miles from home) bought the stuff and changed my oil in the parking lot haha they didn't say anything just got some looks, they even took my used oil for free haha. OH and big gas station cups make shitty oil catches

RockinRyan
09-08-2009, 11:57 PM
Just a couple words of advice

1. From experience I know that the fuel light on the fuel injected sportsters come on very early. In all likelihood you still have 30-40 miles left in the tank. An easy way to tell is see how much gas you actually put in the tank. If you only fill in 2 gallons, you know you still have a gallon left when the light comes on.

2. All the "void your warranty" crap is actually just a scare tactic. (I worked for a stealership for a while) In fact, Harley actually has no way of tracking when you do your services or by whom. Most dealers will never turn away a job that they can flag for warranty, even if it truly isn't. It's easy money for them since the customer has no problem getting free repairs, and Harley doesn't follow up on anything unless it involves major repairs (engine blew up, etc.).

jknowlton
09-09-2009, 6:51 AM
Sorry about that 1K service too... you have to let them do the first one or you void the warranty it cost me $230 with syn3.



Harley does not have to do first service. That is bs. Anyone can do the service. Only way they can mandate anything, is if they were "making you" then they would have to pay for it.

Dealerships suck. The bike is good, just the people touching it are the ones that mess it all up. They are just like car dealerships, never bring it to them for service.

I had problems with my dealer, and learned that doing things myself are a lot better. I did get the 7 year warranty, to cover anything that should be covered, and so far a few things because of their wrenches forgot things, but I have since found a local indy for anything else I cant do, plus another dealer that is decent for warranty work only.

blackedout
09-10-2009, 1:55 PM
80 to 100 miles is typical. You are still getting about 40-50mpg. Remember it's a 3.3 gal tank, they aren't holding tons of fuel. Sounds like you need to crack some heads in the service dept.

Motorradfahrer
09-10-2009, 2:44 PM
80 to 100 miles is typical. You are still getting about 40-50mpg. Remember it's a 3.3 gal tank, they aren't holding tons of fuel.

Yup. Sounds about right.
Something you may want to consider is that if you ride on the freeways a lot you'll get 50+mpg but a lot less if you're running on city streets in stop-n-go traffic.

obrien3044
09-10-2009, 5:23 PM
They suck! I have finally given up. They don't stock anything...except for bolt on shit for new bikes. I used to try them first figuring that they would have simple shit in stock, that way I wouldn't have to wait. Now I just go to the local shops. There aren't too many up here in VT but I'd rather wait and let them get my money.

TheDemon
09-10-2009, 6:15 PM
That sucks dude, sounds like you have a sh!tty dealer in your area. Like others have said the milage is about right for a FI sporty and dealership can't void your warranty for stuff like service or not running "Harley approved oil." As for the rusty bolts, do you leave it out in the rain lol or live somewhere humid? Also new bikes (hell Harley's in general) loss part and bolts like nothing is funny. They get loose and vibrate right on outta there, which is why you have to be ontop of things and check them over from time to time. My primary chain tension backed all the way out while I was riding down the road a few weeks ago and I always tighten it down good and tight, stuff just comes loose on these bikes.

Sorry you have had a bad experience so far, but Harley does make some good bikes (even if the company itself and some of their delaers suck).

steveb1
09-13-2009, 3:30 PM
There is just no way a dealer can afford to cover a wide range or years/ of parts, it is fiscally unfeasible.
Most older bike owners have mail order sources or are crafty, cheap fucks (me & my friends) who have squirreled shit away for years and know where to get what...fitment seemed easier back in the 80-90's... or they have local shops that can help 'em out... parts are available, you jsut can expect to get them from a dealer - it is NOT their business, as it turns out.

The dealers really can barely support the twin cam era comprehensively and with H-D changing up models, design and such the last few years, they have made it very hard for dealers to keep up... and to keep stuff in stock. ... I dont know if i'd throw the dealers under the bus for this one, they are just the front line....

obrien3044
09-16-2009, 5:46 PM
I'm not trying to bash the dealers. But when I can't get a battery and the parts guy can't even find a part number. When I do order a part it takes 2 weeks. I will say another dealer in a different part of the state has treated me very well. All that said I would still rather support the small shop, while they may not have a lot in stock they seem to be able to get parts much quicker.

SmittyFXR
09-16-2009, 8:37 PM
So the local H-D boutique is like 2 blocks from my house, Dino's is about twice as far, and Two Wheelers and Deluxe are like halfway across town. I kinda make it a point to buy stuff from the indies whenever possible, but one day I needed an exhaust gasket for my scoot and stopped at the fashion boutique. Walked up to the parts counter- "I need an exhaust gasket for a Shovel." Dude looked at me like I had an elbow coming out of my forehead and I swear to God he was gonna say "What's a shovel?" but asked me what year instead. They didn't have the gasket, but kindly offered to order me one for about three times what I paid at Two Wheelers.

Fail.

No more dealership for me.

JL
09-17-2009, 1:02 AM
"I need an exhaust gasket for a Shovel."

I'm not going to defend the dealerships, in eighteen years of riding H-Ds I only ever used one once (hey, I was out of cologne), but is there any other brand where you would EXPECT every dealer to have every part in stock for a thirty year old bike at low prices?
The worldwide inventory would be fucking staggering, it's just not possible, even if it made economic sense.
"Hey, zit-face, I need a cam cover for my '69 XLCH, waddya mean you don't have one? I'm gonna call my lawyer!"

sumo
09-17-2009, 4:40 AM
last year riding from kentucky to new jersey for the gypsy run my primary chain crapped its last, i called the nearest dealer on-route, he had in stock a chain and tensioner. i bought them and they were happy for me to rip into the bike and replace them in the parking lot making a mess everywhere. they even brought me coffee a couple of times and let me wash up in their workshop area. thats bloody cool as far as im concerned. and it was a main dealer just off the freeway, fancy type of place

so yep - some dealers good some bad - dont just tar them all with the same brush

Richard
11-22-2009, 7:57 AM
So the local H-D boutique is like 2 blocks from my house, Dino's is about twice as far, and Two Wheelers and Deluxe are like halfway across town. I kinda make it a point to buy stuff from the indies whenever possible, but one day I needed an exhaust gasket for my scoot and stopped at the fashion boutique. Walked up to the parts counter- "I need an exhaust gasket for a Shovel." Dude looked at me like I had an elbow coming out of my forehead and I swear to God he was gonna say "What's a shovel?" but asked me what year instead. They didn't have the gasket, but kindly offered to order me one for about three times what I paid at Two Wheelers.

Fail.

No more dealership for me.
I went to a local dealership to buy a stock part that they didn't have. The big push then was to get me to buy some" motor clothes". I told the young girl that I was wearing my motor clothes. Doc Marten's, Jeans & a Carhartt jacket. I didn't need an outfit to ride. I'll stick with the online dealers & the independents. R

Nicko
11-22-2009, 8:14 AM
does not void the warranty. Speak to Milwaukee directly if you are being told otherwise. In a 1973 lawsuit, Magnessun vs "somebody", it was fought and won regarding the illusion that all MAINTENANCE SERVICE work must be performed at your dealership to comply with warranty requirements . ONLY NO CHARGE WARRANTY work, obviously, must and will be performed by an authorized dealership. You must retain proof that the services were done, fluids changed etc on or about 1000 mile and 5000 mile intervals thereafter. Again, talk to the motor company if the dealership is questionable. They want young customers, you are their target audience, so work it baby.

wickedblockhead
11-22-2009, 10:52 AM
I Live one mile away from the nearest stealership. This place is ok. Of course as long as i have been going there, there's been old timers there. But as they retire, the service suffers. Alot of young retards that can't read. I have never had any service done there, i can't afford it so i just do it myself. However in one my way to work one morning i lost my air cleaner. Damn thing fell off and i couldn't find where it went. Theres a dealership on the way home from there called Latus Motors. I didn't carry any tools then cuz this bike was so new. I bought a K&N filter and the little bolts and kindly asked for an allen wrench. They don't loan tools, even though i was right in plain view of the shop. So i rode all the way home which is 48 miles. When i got to the local dealership, the guy not only gave me whatever i needed but damn near put the air cleaner on for me. So within 50 miles of each other completely different service.

crass
11-24-2009, 4:57 AM
OP is a wah wahh wahh wahh

Toecutterp
11-25-2009, 1:40 PM
Legend Harley in Wenatchee can suck it. The end

Allen
12-27-2009, 11:25 AM
Every shop I've ever been to has the "A-typical" tattoed (mandatory) hot-topic punk girl in HD apparel working behind the accessories desk in the clothing dept. (I guess you wouldn't buy as much if some old fat guy with a hundred pound beer gut with a grey beard was sitting there smoking a stogie telling you how great you'd look in an orange and black bannana hamock)? That's "Class" fisters!

revmike
12-27-2009, 11:36 AM
My favorite used book store has this gorgeous tatooed punk girl that stacks the books. I spend hundreds of dollars in there just watch her move. Haven't been to a dealership in a coon's age, but the last time I was there, all I saw was guys trying to sell shit and they all seemed like they were giving the 'come on' when they talked to you. Gave me the creeps. All I was doing was killing time waiting for someone. And I tell them "Dont waste your time, I'm not buying..." I'm sure the cool chicks sporting tats in the dealerships probably ride vespas or drive a '69 'Cuda... well they do in my dreams anyway....

http://www.centralalbertamopar.ca/images/Weeks_69_Barracuda_8c.JPG

~Rev Mike

CaveMann
12-27-2009, 4:10 PM
A few years back I walked in to Montana Harley Davidson in Missoula MT with $13,000 cash in hand to buy a brand new Dyna. They would not even say hi to me, so I went down the street to the Polaris dealer and bought a Vegas 8 Ball instead. Ive never set foot into a HD dealership since.

Halwade
12-27-2009, 7:21 PM
I have a t-shirt for all your MoCo-hating stealership bashers, and it looks like this:

<img src="http://i51.photobucket.com/albums/f390/halwade/CHOPCULT%20PROJECT/dork-custom.jpg">

cream and black vegie-based inks on grey 100% cotton T-shirt

$20 including free USPS and free sticker grab bag to continental USA.

Send $20 and your full name, shirt size (MM, ML and MXL only) and COMPLETE address via paypal to Haroldmcgruther@verizon.net

Pls allow 2-3 weeks for delivery. Shipping's been S-L-O-W during the holidays.

wickedblockhead
12-27-2009, 8:23 PM
how do you send thru paypal via email? and does it come with the ape mask?

TemeculaTerry
12-28-2009, 3:40 PM
Oh man, this shirt was made for me - I really need one of these...

SNIP - Bill just pointed out the penis- umm, dont know if I can sport that - lol

Halwade
12-28-2009, 9:14 PM
how do you send thru paypal via email? and does it come with the ape mask?

my PP addy is my email addy... easy peasy.

And no, the ape mask is optional.

And by "optional," I mean not available."

Happy New Year!

Hey Terry: the dick head is the whole joke. I'll sponsor you next time we hang out...

spooner
12-29-2009, 8:09 AM
Man, that t-shirt is hilarious! Just thinkin it needs some Lewinski stains on the top and side. :)

xpunkindrublicx13
12-31-2009, 10:43 AM
I hear you man but mine isn't as bad as yours my clutch keeps slipping so much that if its in gear and not started it won't roll when the clutch is pulled in i adjust myself enough to ride and take it back and tell them to fix it cause i'm gonna milk this fucking warranty I realize Cables stretch but not that far that many times.

Sorry about that 1K service too... you have to let them do the first one or you void the warranty it cost me $230 with syn3.

Last time I rode down to the stealers (100+ miles from home) bought the stuff and changed my oil in the parking lot haha they didn't say anything just got some looks, they even took my used oil for free haha. OH and big gas station cups make shitty oil catches

You don't have to ever have to let the dealer service your bike if you do not want to. It is illegal for them to tell you that they are the only ones that can service it to keep it in warrenty. You can have anyone service it, you can even do it yourself. Just like was mentioned before, keep all receipts. Also another myth is that if you put on (choose a part) that it will void your warrenty. Not 100% true. Say you put on drag pipes and then your headlight shorts out. First and foremost, they have to still honor that part of the warrenty, secondly, if something went wrong with the heads after installing said drag pipes, they would have to prove that it was because you installed the drag pipes that the problem occured. Here is the link to the Magnuson Moss Act of 1975. I know it says automotive, but this can be applied to any product with a warrenty.
http://www.impalaclub.com/naisso/magmoss.htm
You also don't have to use Genuine (whatever McCo) oils, filters, etc.

turtle
01-21-2010, 9:15 PM
they are a pain here too.

oldmansporty63
02-22-2010, 9:43 PM
you guys think you have it bad, here in canada not only do we have to pay the higher than fuck prices for any moco shit, we also have to pay the duty on it as we dont have a moco factory here in canada.

just a quick question..........who uses a dealership when we have CHOPCULT to service us?